The Flaws of Lethal zone

Hello,

Note: I've moved this to the Trade Chat forum from the LZ Discussions forum.

Your appeal was escalated up to the highest levels of SteamRep, including two very senior admins. Under the given circumstances both recommended that your appeal be rejected.

Yes, I will admit it was my mistake for accepting the appeal in the first place, but additional evidence was not available to me when I made the decision, I would also like to point out there were no issues with me pulling back the appeal at the time, only now that your appeal has been rejected are we seeing them. Anyway, upon accepting the appeal I received this evidence (I had no idea it existed, otherwise I would've waited before making a decision on it), I had no choice but to pull it back. It also took so long due a glitch in the forums, meaning I didn't have access to some important forums that contained vital evidence to your appeal and the original report, I was actively trying to regain access. I received access to those areas again this afternoon and processed your appeal within an hour of getting access. I apologised for the length in which it took, and have done it again here.

You state that this post of yours won't do much, but I think some of the things you have said are correct, and I agree with them. I won't go into detail with these things, but I promise I am doing all I can to improve the situation.

One thing a lot of people don't seem to understand is the whole victim repayment/victim vouches (?) thing. Simply repaying a victim when you receive a report and especially after being tagged, does not under any circumstances guarantee your tag will be removed. The issue here is that somebody may scam 100 times for, lets say, 1 key each time, and only be caught 1 of those times; how is it fair that this scammer can repay just that 1 key and be immediately untagged? We certainly cannot make rules where its up to a trade admin to determine if there were other instances of fraud purely by guessing, that is what leads to bias and corruption. Repayment is of course taken into consideration (its required for the appeal to even be looked at!) but it's certainly not a deciding factor.

In addition, I don't really understand your last statement:

I am happy to talk this out with you to some extent over Steam, feel free to leave a comment on my profile and add me and I shall accept when I notice we're both online. I will answer any (almost any) questions you may have regarding the matter.

Thanks.

 

Didn't read your case up. Don't care, not on my plate. But you do seem have some misconceptions regarding the appeal process.

Victim wishes offender to be let off: In case the admin is 50/50 on a case, this is then often used as a swaying point in favor. Has a case however evidence and other information to reject the appeal, then it won't have any effect. So they do have a say, but the case is for the admin handling it to judge upon.

Repayment for what I've read here (I didn't read the case and only go by whats written here), as you where holding the items, it was YOUR responsibility to contact the owner and make arrangements, no matter what. You made a trade agreement, both sides have to live up to it. There are various ways to contact a specific account, and set things right in time. Even if you are trade-impaired due new device or w/e, you can still tell the other party you have such restriction and postpone the trade till the items become available for trading etc. Communicating is key.

Admins here have liaisons with SteamRep for advice and information if they need it. Handling a Appeal will need a lot of SR supplied information at times.

About returning on a decision regarding a appeal. Luckily it doesn't happen much, but in cases it can be needed.

And your last reply isn't really helping to carry your case.

 

We understand what you're pointing out. Reasoning was given for both the time it took for a reply, and the retraction.